• Alphabet Deal

Alphabet Deal

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Overview

Alphabet Deal has a rating of 3.0 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Alphabet Deal most frequently mention customer service problems. Alphabet Deal ranks 10th among Department Store sites.

  • Service
    30
  • Value
    39
  • Shipping
    20
  • Returns
    19
  • Quality
    38

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

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4,611 reviews

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How would you rate Alphabet Deal?
Top Positive Review

“Good prices”

Courtney-Taylor S.
1/30/24

I can find almost everything I need here, and it's quick and comfortable. The site is user-friendly and easy to navigate. The prices are very reasonable, and I didn't have any troubles with the quality of items and shipping. Gift cards are also one of the reasons I like Alphabet Deal; choosing gifts has become much easier.

Top Critical Review

“Scam artists”

Sarah E.
9/22/21

Still haven't sent my order No one answers the phone. They don't even spell inquiry correctly on their page. No response. Good thing I paid through paypal. Don't order from here!

Reviews (81)

Rating

Timeframe

Other

Thumbnail of user cathyl487
1 review
2 helpful votes
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May 7th, 2022

The worst customer service ever! I never recieved my order. When I contacted Alphabet Deal they said they were not responsible. I wanted the item but instead I had to report to my credit card company that the item was never recieved for a refund. I will purchase my item from a different company.

Tip for consumers:
Extremely poor customer service!

Service
Shipping
Thumbnail of user elliep90
1 review
4 helpful votes
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March 9th, 2023

I order the bras back in Nov. - I contacted them right away and they said they would refund. I waited and contacted them again and they said refund is on the way. Refund did not come, I contacted them again and they no longer return emails. Their phone is not set up to take calls. This outfit is terrible. I would not buy again and I'm not sure how they got a 4 plus rating

Thumbnail of user georged681
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

All OK except delivery notice.

OK

Service
Value
Quality
Thumbnail of user courtneytaylors
5 reviews
6 helpful votes
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January 30th, 2024

I can find almost everything I need here, and it's quick and comfortable. The site is user-friendly and easy to navigate. The prices are very reasonable, and I didn't have any troubles with the quality of items and shipping. Gift cards are also one of the reasons I like Alphabet Deal; choosing gifts has become much easier.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanielw106
1 review
8 helpful votes
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November 25th, 2022

I ordered an item. I still haven't received my items or a refund back since my order was supposedly "lost"

Thumbnail of user maureene116
1 review
1 helpful vote
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August 22nd, 2022
Verified purchase

CANNOT REVIEW IT AS IV'E NEVER RECEIVED IT, SO THEY GET A BIG FAT 0!

Service
Value
Shipping
Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you, Maureen. We believe in providing quality products at a great value to our customers. Our customers' satisfaction and happiness are very important to us. keep shopping.

Thumbnail of user sharond1605
1 review
2 helpful votes
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August 19th, 2022

Horrible expierence! I will never buy from them again. I do not reccommend this shopping online website. I have been trying to get a refund for 2 months now, for a no open box return. Back and forth emails with an excuse everytime. They are scammers trying to get your money.

Tip for consumers:
Scam website

Service
Returns
Thumbnail of user claytoni5
1 review
0 helpful votes
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August 1st, 2022

I placed an order almost 2 months ago. They said the mfr. Was unable to ship and they would send a refund. Still waiting.

Reason I chose this business:

Great deal on the nite lite outlet covers

Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you, Clayton. We offer quality products, great pricing, and easy returns. Keep shopping.

Thumbnail of user richardp1895
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase
• Updated review

I put in a discount code but was still charged the full amount

Great fast response

Reason I chose this business:

I like the tie dye masks.

Service
Value
Quality
I put in a discount code but was still charged the...
September 20th, 2021
Verified site experience
• Previous review

I put in a discount code but was still charged the full amount

Reason I chose this business:

I like the tie dye masks.

* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user colleens330
1 review
0 helpful votes
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November 5th, 2021

Ordered on September 23rd and still haven't got, I've sent emails and they don't answer the phone, I've heard nothing but they still have my money. First and last order.

Tip for consumers:
don't

Products used:
Never got my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesh4283
13 reviews
3 helpful votes
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October 11th, 2021

I found the UI of the website quite simple to navigate, which made me scroll out multiple products in a short period of time. I even got an amazing deal from Alphabet Deal.

Service
Value
Quality
Thumbnail of user francesc280
1 review
0 helpful votes
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June 5th, 2021

Purchased these to wear them under my sundresses. I tried to get them to respond to my emails but ended up having to get PayPal to get me a refund

Tip for consumers:
Hope you receive your order

Products used:
Never received

* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user leroym150
1 review
6 helpful votes
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February 15th, 2023

Refunded a product and it's been 8 months since I returned the product but they still haven't refunded my money. Every time they email me back they just come up with another lame $#*! excuse and have ghosted me for the past month. Buyer beware. A cheap product that is over price and literally the worst customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanyam381
1 review
0 helpful votes
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December 2nd, 2021

I received notification that I would receive my order on the 29th, well it's the 2nd and no one responds. A bit worried since this was my first order.

Thumbnail of user dawnh683
1 review
1 helpful vote
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April 9th, 2021
Verified purchase
• Updated review

The bra's were thickly padded. It said nothing about padding in the details. There were strings everywhere & 2 even had little holes in them. I consider them to be poor quality. Wrote in to return them & get a refund. I just hope they'll let me without giving me a problem. You get what you pay for I guess.

Can’t answer this yet because I just wrote them a moment ago since I only received my order today. I’m hoping there won’t be any problems.

Reason I chose this business:

The item I saw on in a deal email was at this site.

* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
So far so good
February 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The item I saw on in a deal email was at this site.

Reason I chose this product:

I needed bra’s & they look nice. Just hope they’re as nice as they look & fit so I don’t need to return them.

Thumbnail of user aliciam667
1 review
3 helpful votes
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September 11th, 2022
Verified purchase

I returned a product back in June. I still have not received my refund. Company claims it is coming.

Service
Value
Returns
Quality
Thumbnail of user jamiee173
1 review
0 helpful votes
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March 17th, 2022

I just ordered this set of 8 rings before finding out the size, what size are the rings? Please respond and tell me where you are located. I paid with PayPal. Thank you so very much

Thumbnail of user janices390
2 reviews
0 helpful votes
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March 23rd, 2021
Verified purchase

I had a good experience. Fast delivery.

Reason I chose this business:

I got an email for a good deal. Took a chance and was pleasantly surprised with the fast delivery and service.

Value
Quality
Thumbnail of user valeriec683
1 review
3 helpful votes
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September 20th, 2022

Aug 30,22 I placed an order for mens dress pants. No product even after an email attempt. I have tried to track my order and nothing comes up.

Thumbnail of user ryang905
10 reviews
8 helpful votes
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April 27th, 2023

Alphabet Deal is a fantastic online store that delivers on its promises. They have amazing products at affordable prices and excellent customer service. They also have a generous return policy and a secure payment system. I trust them with my online shopping needs.

Thumbnail of user dallasp40
1 review
2 helpful votes
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September 18th, 2022

I ordered from this company almost 2 months ago and I haven't received the biker shorts nor a refund

Tip for consumers:
Don’t use this site this the second time I’ve used them and didn’t get the product I ordered

Products used:
Nothing didn’t get the product or a refund

Service
Value
Returns
Quality
Thumbnail of user aliciam660
1 review
2 helpful votes
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September 1st, 2022

I returned a 2 pack of pants that did not fit my husband. The company received the return on 6/21/22. As of 8/2/22, I still have not received my refund. I have been in contact via email and received two response emails from the company stating I would be getting my refund (this last email being over 2 weeks ago). I tried contacting the 1-800 number provided in the email, however no one has answered the phone. I have never had so much trouble getting my money back on a return. This company at this point has stolen money from me.

Thumbnail of user janetv327
1 review
0 helpful votes
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March 19th, 2021
Verified purchase
• Updated review

As l do not order very much on line, this experience gave me more confidence & certainly surprised me with speed of delivery & pricing as well.

Reason I chose this business:

Offers as advertised caught my attention & made decision to follow thru to see if product was as advertised for such low price. Overwhelmed!

Value
Quality
Very easy & quick!
March 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Offered excellent deals. However disappointed puse not avail.

Reason I chose this product:

Explained prev

Thumbnail of user laurieo108
1 review
8 helpful votes
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February 2nd, 2023

This is a horrible company. The customer service number is not in service.
I placed an order November 8,2022, and never received the order.
I have emailed them multiple times asking for a refund. The first few emails someone responded that I would receive a refund. The next couple of emails the company responded that the company was having technical difficulties and were trying to resolve the issue. That was in December. I asked them to call me to discuss this and they have not responded to the last several emails I sent.

They obviously intend to keep my money.

Thumbnail of user barbarar1289
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified purchase
• Updated review

Ordering was very easy

Reason I chose this business:

Needed bras!

Value
Quality
Ordering was very easy
February 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Needed bras!

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From the business

Alphabet Deal offers an all-star online shopping experience where quality service and loyalty matter.
PRICE MATCH + EXTRA 10% OFF + FREE SHIPPING
OUR LOWEST PRICE GUARANTEE MEANS WE WILL MATCH THE PRICE OF ANY PRODUCT ON OUR SITE IF YOU FIND IT AT A LOWER PRICE WITH ANY OTHER ONLINE RETAILER. TO SWEETEN THE DEAL, WE WILL ADD AN EXTRA 10% SAVINGS AND GIVE YOU FREE SHIPPING FOR THE PRODUCT APPROVED FOR OUR PRICE MATCH GUARANTEE. OUR ONLY ASK IS THE PRICE MATCH NEEDS TO BE AT THE TIME OF PURCHASE. SAVINGS SO SUPER, YOU JUST CAN'T BEAT ALPHABETDEAL.COM FOR ALL YOUR PRODUCT NEEDS.

Company Representative

Thumbnail of user amarc1
Amar C.

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3.0
81 reviews
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